Summary: Satelife is built around the principle of data minimization. We collect only what is strictly necessary to deliver your report and process payment — nothing more. We do not sell your personal data, we do not store payment card numbers ourselves, and you can request full deletion of your data at any time by contacting loading....
1. Who We Are
Satelife, Inc. ("Satelife," "we," "our," or "us") operates the website satelife.ai and provides AI-powered wildfire risk assessment reports for properties. Our contact email is loading....
2. Data Minimization Principle
We deliberately design our service to collect as little personal information as possible. Specifically, we do not:
- Build user profiles for advertising or resale.
- Store your payment card number, CVC, or expiry date — these are handled exclusively by our PCI-compliant payment processor (see Section 4).
- Request government identifiers (SSN, driver's license, etc.).
- Track you across third-party websites.
If a piece of information is not strictly required to (a) generate the report you requested, (b) charge you for it, or (c) meet a specific legal obligation, we do not ask for it.
3. Information We Collect
When you request a report, we collect only:
- Email address — used to deliver your report and respond to questions about it.
- Property address — used to generate the risk assessment for that specific location.
- Role (homeowner, insurer, real estate agent) — used to tailor the report format.
We also collect, on a minimized basis, when you visit our website:
- Aggregated usage data — pages visited, clicks, and scroll behavior, via Google Analytics 4 with IP anonymization enabled.
- Basic device information — browser type and operating system, used for compatibility and security.
- Security cookies — Cloudflare Turnstile cookies to protect our forms from automated abuse.
4. Payment Information
Paid reports are processed by Stripe, our third-party payment processor. When you pay:
- Your card number, CVC, and expiry are sent directly from your browser to Stripe — they never touch Satelife servers and we never store them.
- We receive only a transaction reference, the amount charged, and a billing email (for invoice/receipt purposes).
- Stripe's handling of your payment data is governed by its own privacy policy at stripe.com/privacy.
We retain transaction records (not card data) only for the period required by applicable tax and accounting law.
5. How We Use Your Information
We use the information we collect only to:
- Generate and deliver your personalized wildfire risk report.
- Process the payment for that report (via Stripe).
- Respond to inquiries about your report and provide customer support.
- Maintain basic site security and prevent abuse.
- Comply with applicable legal, tax, and accounting obligations.
We do not use your data for advertising, profiling, scoring, or automated decision-making that produces legal effects on you. We do not send marketing email unless you have explicitly opted in.
6. How We Share Your Information
We do not sell, rent, or trade your personal data. We share information only with a short list of service providers strictly necessary to operate the service:
- Stripe — payment processing (card data goes directly to Stripe, not to us).
- Formspree / email delivery — to receive and route your report request.
- Google Analytics 4 — aggregated, anonymized usage analytics.
- Cloudflare — security and bot protection (Turnstile).
- Legal authorities — only when required by a valid court order or by law.
If Satelife is ever acquired or merged, we will give you advance notice before your data becomes subject to a different privacy policy.
7. Data Retention
We keep your data only as long as we genuinely need it:
- Report request data (email, address, role) — kept for up to 24 months so we can answer follow-up questions and re-issue the report on request, then deleted automatically.
- Transaction records (amount, date, invoice reference) — retained for the period required by tax and accounting law (typically 7 years).
- Analytics data — aggregated and retained for up to 14 months by Google Analytics, then auto-deleted.
You may request earlier deletion at any time (see Section 10). Where deletion would conflict with a legal retention obligation, we will restrict processing instead and delete the data as soon as the obligation ends.
8. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used.
- Request access to, correction of, or deletion of your personal information.
- Opt out of the "sale" or "sharing" of personal information (we do neither).
- Be free from discrimination for exercising your privacy rights.
9. Cookies
We use the following types of cookies, and nothing else:
- Essential cookies — required for the website to function.
- Analytics cookies — Google Analytics 4 with IP anonymization. You can opt out via the Google Analytics Opt-out.
- Security cookies — Cloudflare Turnstile, to protect our forms from automated abuse.
We do not set advertising, retargeting, or social-tracking cookies.
10. Your Rights & Data Deletion
At any time you may request to access, correct, export, or delete the personal data we hold about you by emailing loading.... We respond within 30 days. There is no charge and no penalty for exercising these rights.
11. Data Security
All data is transmitted over HTTPS and stored with access controls. Payment data is handled exclusively by Stripe under PCI-DSS Level 1 compliance. While we apply industry-standard safeguards, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by emailing you.
14. Contact
Questions about this Privacy Policy or about the data we hold on you:
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